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Voice and Intelligence: Building the Human Interface for Customer Experience

Scripted phone systems only handle what the script anticipated. Most callers want something it didn't. Voice agents that reason can still handle it anyway.

Join Nikhil Gupta, CTO and Co-Founder from Vapi, and Marius Buleandra on the Applied AI Team at Anthropic for a conversation on what happens when real-time voice meets frontier intelligence and the new opportunities it opens for every customer conversation. Built on the platform behind 1 billion+ calls and 1M+ developers.

Featured speakers

  • Marius Buleandra

    Applied AI Team @ Anthropic and Former YC Founder

  • Nikhil Gupta

    Founder & CTO @ Vapi

What you’ll learn

  • Why voice is the highest-intent channel, and why CSAT hasn't moved in a decade

  • How real-time voice infrastructure and frontier LLMs like Claude combine into a genuinely human interface

  • The use cases Vapi and Claude are uniquely suited for, from inbound support to outbound qualification and complex multi-step tasks

  • Where voice AI goes next, and how to position your team for it

Transform how your organization operates with Claude

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