Explore Claude’s advanced features and capabilities.
Build on the Claude Developer Platform
Use our API to create new user experiences, products, and ways to work with the most advanced AI models on the market.
Choose how to get started
Build on your own
Launch your own generative AI solution with:
- Access to all Claude models
- Usage-based tiers
- Automatically increasing rate limits
- Simple pay-as-you-go pricing
- Self-serve deployment on workbench
- Prompting guides and developer docs
Get extra support
Need custom rate limits or hands-on help? Contact our sales team for:
- Anthropic-supported onboarding
- Custom rate limits
- Billing via monthly invoices
- Prompting support
- Deployment support
Claude models
Right-sized for any task, our models offer the best combination of speed and performance.
Opus 4.1
Sonnet 4
Haiku 3.5
Prompt caching pricing reflects 5-minute TTL. Learn about extended prompt caching.
Do more with built-in tools
Prompt caching
Give Claude more background knowledge and example outputs to reduce costs and latency.
Web search
Augment Claude’s knowledge with current, real-world data from across the web.
Tool use
Allow Claude to interact with external tools and APIs so it can perform a wider range of tasks.
Batch processing
Process large volumes of requests asynchronously and save 50% on costs.
MCP connector
Connect Claude to any remote MCP server without writing client code.
Code execution
Run Python code, create visualizations, and analyze data directly within API calls.
Citations
Get detailed references to the exact sentences and passages Claude uses to generate responses, leading to more verifiable, trustworthy outputs.
Files API
Upload documents once and reference them repeatedly across conversations.
Get to production faster with the Claude Console
Integrate Claude’s powerful AI capabilities into your apps and deliver production-grade solutions faster.
You are an AI assistant specialized in classifying customer support tickets. Your task is to analyze the content of a given ticket and assign it to the most appropriate category from a predefined list. You will also provide reasoning for your classification decision.
First, let's review the available categories:
<category_list>
{{CATEGORY_LIST}}
</category_list>
Now, here is the content of the support ticket you need to classify:
<ticket_content>
{{TICKET_CONTENT}}
</ticket_content>
Please follow these steps to complete the task:
– Carefully read and analyze the ticket content.
– Consider how the content relates to each of the available categories.
– Choose the most appropriate category for the ticket.
– Provide a detailed explanation of your reasoning process.
Use the following structure for your response:
<classification_analysis>
In this section, break down your thought process:
– Quote the most relevant parts of the ticket content.
– List each category and note how it relates to the ticket content.
– For each category, provide arguments for and against classifying the ticket into that category.
– Rank the top 3 most likely categories.
</classification_analysis>
<classification>
<category>Your chosen category goes here</category>
<reasoning>A concise summary of your reasoning for choosing this category</reasoning>
</classification>
Remember to be thorough in your analysis and clear in your explanation. Your goal is to provide an accurate classification with well-supported reasoning.

Built for developers
Build, test, and iterate on your deployment:
- Automatically generate or improve existing prompts
- Evaluate model responses against real-world scenarios
- Build faster with pre-built cookbooks and guides
Use cases for Claude
Coding
Claude models are constantly improving on coding, math, and reasoning. Our latest model, Claude Opus 4.1, can complete complex engineering tasks to solve problems that would typically take a full day of engineering work.
Agents
Claude offers superior instruction following, tool selection, error correction, and advanced reasoning for customer-facing agents and complex AI workflows.
Productivity
Claude can extract relevant information from business emails and documents, categorize and summarize survey responses, and wrangle reams of text with high speed and accuracy.
Customer support
Claude can handle ticket triage, on-demand complex inquiries using rich context awareness, and multi-step support workflows—all with a casual tone and conversational responses.
Start building
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