Browse tickets, search your knowledge base, look up users, and run runbooks and automation tools directly from your AI workflow. Resolve, escalate, and comment on requests without leaving your client — making Risotto a native part of how your agents triage and act on requests, with scoped permissions and full audit logging built in.
Tools
- list_tickets
- get_ticket
- create_ticket
- update_ticket
- resolve_ticket
- escalate_ticket
- list_ticket_comments
- add_comment
- search_knowledge
- list_departments
- find_users
- get_user_profile
- list_tools
- execute_tool
- list_runbooks
- get_runbook
- list_runbook_revisions
- create_runbook
- update_runbook
- delete_runbook
- duplicate_runbook
- list_ticket_runbook_history
Only use connectors from developers you trust. Anthropic does not control which tools developers make available and cannot verify that they will work as intended or that they won’t change.
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