Connect to ServiceNow directly in Claude via ServiceNow Action Fabric. Run governed cross-departmental workflows and actions across IT, HR, Customer Service, Security, Risk, and more, all while respecting your existing ServiceNow permissions and security controls. Use out-of-the-box, domain specific MCP Servers built by ServiceNow App teams. Build your own custom ServiceNow MCP Servers using platform capabilities your teams use today.
You can use ServiceNow to:
Manage and resolve alerts:
"Get all the critical open alerts"
Investigate incidents:
"Analyze Alert123456 and tell me what happened"
Assess impact:
"What is the impact analysis for Alert123456?"
Query the enterprise knowledge graph:
"What services depend on the payments database?"

