Freshservice

Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly.

You can use Freshservice to:

Triage tickets:
"Show me all open high-priority incidents assigned to my team"

Create a service request:
"Submit a service catalog request for a new laptop for the marketing team"

Manage onboarding:
"Create an onboarding request for a new hire starting next Monday"

Update knowledge base:
"Update the solution article for VPN troubleshooting with the new steps"