InfiniteWatch MCP
Analyze customer interactions, identify trends, and uncover operational risks with InfiniteWatch in Claude
Add to Claude (opens in new tab)InfiniteWatch MCP brings customer interaction data and operational context from voice calls, text conversations, and web sessions directly into Claude. Authorized sales, customer support, QA, CX, and operations teams can ask natural-language questions to uncover top issues, find supporting examples, analyze trends, compare channels, identify operational risks, evaluate agent performance, access relevant how-to guidance, and summarize customer interactions, all without leaving Claude.
The connector uses InfiniteWatch authentication and organization selection. Each connection and tool call is scoped to the user’s selected organization, ensuring users can access only the data available to them within that organization.
The connector is read-only. It retrieves and analyzes existing InfiniteWatch data but cannot create, modify, delete, perform bulk exports, or send customer interaction data.
Tools
- analyze_trend
- ask_how_to
- ask_infinitewatch
- compare_channels
- diagnose_issue
- get_examples
- get_insights
- summarize_interaction
Only use connectors from developers you trust. Anthropic does not control which tools developers make available and cannot verify that they will work as intended or that they won’t change.
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