Rakuten's AI-nization: Autonomy × empowerment

At Rakuten, we evaluate the value of AI agent along two dimensions: how autonomously an agent can run, and how broadly it can empower people across our business. This session shares the wins and challenges we've encountered driving AI-nization across the company — how we evaluate models to maximize business value, why the ceiling is set by how work is structured rather than by model intelligence, and how we turn AI memory into a corporate asset. With real examples from production.

Details

City
Tokyo, JP
Date
10 June 2026
Time
13:50 – 14:20
Speaker(s)
Yusuke Kaji
General Manager, AI for Business,
 
Rakuten Group, Inc.

Agenda

08:00 – 09:00
Check-in and breakfast
09:00 – 10:00
Opening keynote
(Main stage)
·
Angela Jiang
Cat Wu
Dianne Penn
Katelyn Lesse
10:00AM – 10:30AM
Morning break
morning sessions
10:30 – 11:00
What's new in Claude Code
(Main stage)
Claude Code
·
Charmaine Lee
Memory and dreaming for self-learning agents
(Breakout stage)
Claude Platform
·
Mahesh Murag
10:30 – 11:15
Picking the right model
(Workshop)
Research
·
Rodrigo Olivares
11:15 – 11:45
The expanding toolkit
(Breakout stage)
Research
·
Lucas Gonzalez
11:30 – 12:15
Beyond the basics with Claude Code
(Workshop)
Claude Code
·
Sosuke Suzuki
12:00 – 12:30
12:30 – 14:00
Lunch
afternoon sessions
12:30 – 13:15
Stop babysitting your agents
(Workshop)
Claude Code
·
Sid Bidasaria
13:30 – 14:15
AI with Claude on AWS: From code to orchestration
(Workshop)
Claude Platform
·
Kazuya Iwami
13:50 – 14:20
Rakuten's AI-nization: Autonomy × empowerment
(Main stage)
Research
·
Yusuke Kaji
The thinking lever
(Breakout stage)
Research
·
Donny Greenberg
14:30 – 15:15
14:35 – 15:05
Building an AI-native engineering organization at Mizuho
(Main stage)
Claude Platform
·
Kentaro Someya
Tatsuto Fujii
Running an AI-native engineering org
(Breakout stage)
Claude Code
·
Fiona Fung
15:20 – 15:50
The capability curve
(Main stage)
Research
·
Theo Chu
15:30 – 16:15
Build AI agents using Claude in Microsoft Foundry
(Workshop)
Claude Platform
·
Madoka Chiyoda
16:05 – 16:35
Building with Claude on Google Cloud
(Breakout stage)
Claude Platform
·
Ivan Nardini
Kaz Sato
16:30 – 17:15
Build a proactive agent workflow with Claude Code
(Workshop)
Claude Code
·
Ash Prabaker
Christian Ryan
16:50 – 17:20
17:30 – 18:15
The prompting playbook
(Workshop)
Research
·
Hannah Moran
Evening
18:00 – 20:00
Evening reception