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Connections are added inside an Access bundle. At claude.ai/admin-settings/claude-tag, open Access bundles in the left navigation, click into a bundle (or Create one), and go to its Credentials tab.
Connecting Gong lets Claude pull call summaries and deal context from any channel under the bundle’s scope. You add it as a connection inside an Access bundle; the credential belongs to the agent, not to any person. Pair this connection with the Gong plugin from Anthropic’s plugin marketplace so Claude knows how to call the API; see Attach plugins. This is an HTTP API connection, not an MCP server or a personal claude.ai connector.

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Create the credential in Gong

A Gong technical admin generates the access key and secret; the key is tied to the admin who created it, so use a dedicated admin account where possible. The credential type is HTTP Basic; both the access key and the access key secret are required. Gong’s own guide for creating the credential is at help.gong.io.

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Add the connection to a bundle

In the bundle, click Connect next to Gong.
FieldValue
Claude’s access keyThe access key from Gong
Claude’s access key secretThe access key secret from Gong
Allowed websitesapi.gong.io (preset)
Gong assigns each company its own API base URL, like us-46459.api.gong.io. Copy yours from Company Settings → Ecosystem → API in Gong, then switch to the connection form’s Advanced tab and enter it under Allowed websites. The Agent Proxy injects the credential at the network boundary; the model and the sandbox are not given the key. See how Agent Proxy works.

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Verify the connection

In a channel under the bundle’s scope, in a new thread: 
@Claude what can you access from this channel?
Gong appears in the list once the connection is live. New connections apply to new threads only.