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Each use case below links to a page with prompts to paste, what it needs connected, and how to set it up to run on a schedule or watch the channel instead of asking each time.
If @Claude doesn’t autocomplete in your workspace, your admin hasn’t enabled Claude Tag. Send them the setup guide.

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All use cases

Use caseWho it’s forWhat Claude doesConnections needed
Catch upAnyoneSummarizes a thread, a channel, or what’s waiting on youNothing
Triage requestsSupport, ops, IT, any intake channelAnswers what it can, flags duplicates, routes the rest, rolls up themesNothing (issue tracker optional for filing)
Turn threads into docs and ticketsAnyoneProduces a decision doc, status memo, ticket, or send-ready reply from a discussionNothing (Drive or issue tracker optional)
Track projects and chase approvalsPMs, leads, anyone running a project channelPosts standing status digests; follows up on stalled sign-offsNothing (issue tracker optional)
Find answers in your docsAnyoneLooks up policies, runbooks, prior decisions; replies with the sourceGoogle Drive, Notion, or Confluence
Answer data questionsAnalysts, data-adjacent teamsRuns warehouse queries, returns charts; or charts from Slack history aloneBigQuery, Snowflake, or Redshift (charts from Slack need none)
Fix bugsEngineeringReproduces the bug, opens a draft PR, follows CI to greenGitHub (Datadog, Sentry optional)
Watch monitors and alertsOn-call, SREChecks dashboards on a schedule; investigates alerts before anyone asksDatadog, Sentry, or PagerDuty
Pull deal and account stateSales, customer successAnswers account questions in-thread; pre-call briefs; weekly pipeline digestSalesforce, HubSpot, or Gong

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Use cases by connection

A connection is a tool an admin linked for the channel. Each one adds a category of work; ask @Claude what can you access from this channel? to see which your channel has.
ConnectionExamplesWhat it adds
Knowledge and docsGoogle Drive, Notion, ConfluenceFind answers in your docs
Issue trackingLinear, Jira, AsanaTurn threads into tickets, track projects
Data warehouseBigQuery, SnowflakeAnswer data questions with charts
Go-to-marketSalesforce, HubSpot, GongPull deal and account state
MonitoringDatadog, Sentry, PagerDutyWatch monitors and alerts
CodeGitHubFix bugs, open pull requests, follow CI
If a connection your work needs is missing, an admin can add it.