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How triage prompts work

This page is for any team with an intake channel, like #ask-it, #design-requests, or #legal-help, where people post questions and someone has to route or answer each one. The two prompts below are Slack messages you paste in the request channel, in order. Together they set up a standing role: when someone tags @Claude on their request, it replies in-thread, answering what it can, flagging duplicates, and routing the rest. The weekly rollup lands as a top-level post in the same channel and sweeps anything that wasn’t tagged.

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Check the channel’s connections

Check that the channel has the connections below. Ask @Claude what can you access from this channel? to check; an admin can add a connection the channel is missing.
ConnectionExamplesWhy it matters here
None—Works on Slack content alone
Issue trackingLinear, JiraOptional. Files routed items as tickets

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Prompts to paste

Add Claude to the channel with /invite @Claude if it isn’t there, then two messages set it up.
1

Give the channel a standing role

@Claude remember for this channel: when someone tags you on a request, check whether it duplicates something already reported, answer it directly if the answer exists, and otherwise route it to the right owner with a one-line summary. Track recurring themes.
“Remember for this channel” saves the role to channel memory, so it applies to everyone’s threads, not just yours. Tell requesters to include @Claude when they post; pin the convention or add it to the channel topic.
2

Add a weekly rollup so nothing is missed

@Claude every Friday at 3pm, post a summary of this week's requests: how many, top themes, and anything still unrouted, including posts that didn't tag you.
“Including posts that didn’t tag you” turns the recap into a sweep, so requests that arrived without a mention are still caught. To list or cancel scheduled work later, see Manage standing work.
Answers draw on what the channel has already settled, meaning its memory and its own past threads, and routing gets more accurate as corrections land in channel memory.

Set up routines

How the weekly rollup runs on a schedule

What Claude Tag remembers

How the standing role persists and improves