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Who this is for: Organization owners who need to see how many seats of each tier are available and how many are in use.
The Seats page shows how many seats your organization has for each seat tier and how many of them are currently assigned to users. For each tier, Assigned is how many of your users are on that tier, and Limit is the number of seats your organization has been allocated. You cannot assign more users to a tier than its limit allows, and a self-managed tier may have no limit. The Assigned count includes only active users.
The Seats page is read-only. These tasks are covered on other pages:
  • Move a user onto a different tier: use the Users page
  • Create or edit self-managed tiers: use the Tiers page
  • Change how many seats your organization holds: ask a tenant administrator, unless your organization manages its own billing account. Then a Primary Owner uses Seats on the Billing page.

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How seats are assigned automatically

Someone who joins your organization gets the first of these that applies:
  1. The tier one of their directory groups is mapped to.
  2. The tier marked New members start here on the Tiers page.
  3. The tier with a Limit, a free seat, and the lowest Sort order.
If their mapped or marked tier is full, they get no seat, even if another tier has one free. If a full tier is the reason, someone new from your directory isn’t added yet. Anyone else with no seat is Unassigned and has no model access. Adding more seats later seats only those of them in a mapped group. For the rest, an owner can choose a tier, and so can a tenant administrator from your organization’s admin view.
Tiers with a seat limit. A self-managed tier has no Limit unless one is set for it. People who hold a seat stay put when a Limit or Sort order changes, though mapping groups to tiers can move some.