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Who this is for: Organization owners who need to review the seat tiers available to their organization or define their own.
A seat tier bundles together which Claude models a user may access and how much they may spend in a given period. Every user sits on exactly one tier (or is unassigned), and the tier they hold controls their day-to-day limits. The Tiers page lists every tier available to your organization. To open it, go to People > Tiers in the organization admin portal. Tenant administrators reach that portal through Switch to org view in the tenant view’s footer.
These tasks are covered on other pages:
The tiers your organization creates are self-managed tiers. They draw from the credits in the billing account your organization spends from, so requests from people on them are refused while the account has no credits or your organization has reached a spend cap. They have no seat limit unless one is set.
Anthropic-managed tiers. If your agency buys seats, Anthropic sets up your tiers, and you don’t need to create any. You can’t delete an Anthropic-managed tier or change what it allows, and its spend limits aren’t shown. To start new members on one, go to People > Tiers, open the tier, select New members start here, and click Save. These tiers don’t draw from credits, so people on them keep working while the account has none.

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Creating a self-managed tier

You can create, edit, and delete self-managed tiers only if your tenant has allowed organizations to manage their own seat tiers. Go to People > Tiers, click New seat tier, and fill in the form. If you don’t see the button, a tenant administrator can turn on that setting. If it is already on, contact your Anthropic representative.
Make sure your billing account has credits before anyone is placed on the tier, or their requests are refused.
  • Five-hour spend limit sets how much each user on this tier can spend in a 5-hour window, expressed in dollars. When a user reaches this amount, further requests are refused until the limit resets.
  • Seven-day spend limit does the same for a 7-day window. Both limits apply at the same time, so whichever is reached first stops the user.
  • Allowed models controls which Claude models users on this tier may use. If you leave it empty, users on the tier have no model access regardless of their spend limits.
  • Default model sets the model that new chats, tasks, and Code sessions in Claude Desktop start on, chosen from the tier’s allowed models. It applies to users who haven’t picked a model or effort level in the model picker.
  • Select Always start with the default model to start every new chat, task, and Code session on the default model. Requires a Default model and Claude Desktop 2.110.0 or later.
  • New members start here makes this the tier that people start on when they join your organization, as described under How seats are assigned automatically. Turning it on here turns it off for any other tier. On a tier with a seat limit and a mapped group, turning it off can move provisioned users who are in no mapped group to another tier.

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Viewing and editing a tier

Go to People > Tiers, open a self-managed tier, and use its Edit form.
  • Changes to spend limits and allowed models take effect immediately for every user on the tier: if you lower the spend limit, a user who is already over the new limit will be blocked on their next request until the limit resets, and if you remove a model from Allowed models it becomes unavailable to every user on the tier straight away.
  • Changes to Default model and Always start with the default model reach users when Claude Desktop next refreshes its configuration, and a new default appears the next time they start Claude Desktop. When you set or change a tier’s Default model, Claude Desktop prompts users on that tier who have the app open to restart. To avoid the prompt, set a tier’s Default model before its users first open Claude Desktop.
If a banner that begins Anthropic has provided default seat tiers appears in the organization admin portal, Anthropic has set up a self-managed seat tier for your organization to review. Click Review seat tiers, then adjust the tier in the Edit form and click Save, or click Keep these values.

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Deleting a tier

Go to People > Tiers, open a self-managed tier, and click Delete to remove it entirely. Deletion is permanent. If any users are still assigned to it, or any group mapping on the Group mappings page points at it, the delete is refused. Reassign or remove those references first, then delete the tier.