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Who this is for: Anyone with a Claude for Government account.
The Account portal is where you view your own details rather than manage other people. Nothing you do here affects any other user. Open the web portal in a browser at your agency’s Claude for Government address followed by /gateway. You use Claude itself in a Claude app, such as Claude Desktop, not in this portal. If you are a regular user with no administrative role, this is where you land immediately after signing in, and it is the only part of the web portal you will see.
For organization owners: You land in the organization admin area instead when you sign in. You can reach your own account pages at any time from the Switch to user view link in the page footer.

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What’s here

Video: Your account, usage limits, and getting help (1 min 54 s). Narrated with an AI-generated voice, with on-screen captions.

Your account pages are in the web portal. In a browser, open your agency’s Claude for Government address followed by /gateway, and sign in. Account shows your email, organization, role, and seat tier, all read-only.Usage shows your allowance: a 5-hour window and a 7-day window, each with the share you have used and when it resets. If either reaches 100 percent, Claude pauses until that window resets.Sessions lists every place you are signed in, whether in a browser or in Claude Desktop, and when each sign-in began. To sign out a computer you no longer have, select Sign out on its row.In the app, your session ends after a period of inactivity that your agency sets, 24 hours unless they change it. Claude then tells you that you have been signed out and asks you to sign in again.Select Sign in again. Your browser opens to confirm it is you, and then you are back in the same conversation. Your chats stay on your computer.If something isn’t working, your help desk may ask for a diagnostic report. From Help, choose Troubleshooting, then Generate Diagnostic Report.In the dialog that opens, select Export to file. Then review the files in the saved .zip file before you attach it to your ticket, so you know what you are sharing.Who to ask: your organization’s owner for a seat, a larger allowance, or a wrong organization or role. Your IT help desk for anything about the app on your computer. Your administrators can take it from there.
  • The Account tab shows who you are, including your name, email address, organization, role, and seat tier.
  • The Usage tab shows how much of your personal allowance you have used and when it next resets.
  • The Sessions tab lists every browser and Claude application where you are currently signed in, with the option to sign any of them out remotely.

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The page footer

At the bottom of every page in this portal you will find your email address and a Sign out button. Signing out from the footer ends the session you are currently using. Whether your next sign-in asks for your credentials depends on your agency’s single sign-on setup.
For organization owners and tenant administrators: The footer also includes a Switch to admin view link that takes you back to the administrative area.