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Who this is for: Anyone with a Claude for Government account.
The Account portal is where you view your own details rather than manage other people. It covers your own identity details, your personal usage allowance, and the places you are currently signed in. Nothing you do here affects any other user. Every user has access to this portal regardless of what role they hold. If you are a regular user with no administrative role, this is also where you land immediately after signing in, and it is the only part of the web portal you will see.
For organization owners: You land in the organization admin area instead when you sign in. You can reach your own account pages at any time from the Switch to user view link in the page footer, and return the same way.

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What’s here

Video: Your account, usage limits, and getting help (1 min 57 s). Narrated with an AI-generated voice, with on-screen captions.

Your account pages are in the web portal. In a browser, open your agency’s Claude for Government address and sign in. Account shows your email, organization, role, and seat tier, all read-only.Usage shows your allowance: a 5-hour window and a 7-day window, each with the share you have used and when it resets. If either reaches 100 percent, Claude pauses until that window resets. Claude Desktop itself does not show this allowance.Sessions lists every place you are signed in, whether in a browser or in Claude Desktop, and when each sign-in began. To sign out a computer you no longer have, select Sign out on its row.In the app, your session ends after a period of inactivity that your agency sets, 24 hours unless they change it. Claude then tells you that you have been signed out and asks you to sign in again.Select Sign in again. Your browser opens to confirm it is you, and then you are back in the same conversation. Your chats stay on your computer.If something isn’t working, your help desk may ask for a diagnostic report. From Help, choose Troubleshooting, then Generate Diagnostic Report.The dialog lists what goes in: app and system details, your configuration with secrets removed, network checks, and recent errors. It never includes your conversations. Select Export to file and attach the file to your ticket.Who to ask: your organization’s owner for a seat, a larger allowance, or a wrong organization or role. Your IT help desk for anything about the app on your computer. Your administrators can take it from there.
  • The Account tab shows who you are, including your name, email address, organization, role, and seat tier. Everything on this tab is read-only. Your name and email come from your agency’s directory; your organization, role, and seat tier are set by your directory or by an administrator.
  • The Usage tab shows how much of your personal allowance you have used in the current 5-hour and 7-day windows, and when each one next resets. If you have hit a limit and Claude is paused, this tab is marked with a pulsing indicator in the navigation so you can spot it at a glance.
  • The Sessions tab lists every browser and desktop application where you are currently signed in, with the option to sign any of them out remotely.

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The page footer

At the bottom of every page in this portal you will find your email address and a Sign out button. Signing out from the footer ends the session you are currently using and, where your agency uses single sign-on, also ends your session with the identity provider so that you will be prompted for credentials the next time you visit.
For organization owners and tenant administrators: The footer also includes a Switch to admin view link that takes you back to the administrative area.

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Things to know

  • Nothing here is editable. Your name, email, organization, role, and seat tier are all set in your agency’s directory or by an administrator, and they flow into Claude for Government automatically. If any of these details are wrong, the Account page explains where each one comes from and who to contact.
  • The three tabs are independent. Looking at your usage or your sessions has no effect on the other tabs, and the Sign out button in the footer works from any of them.
  • The pulsing indicator on the Usage tab is the only alert in this portal. It appears while either of your usage limits is full and disappears on its own once the limit resets.