Claude starts taking work the moment the workspace is paired, with or without connections. This step has two parts: tasks that run on the channel’s own content, then a check for each connection you added.
Run tasks that need no connections
Add Claude to the pilot channel:
Then paste the recap task. It uses only the channel’s history, so it confirms the app install, the scope, and the session machinery before any connection is in play.
@Claude summarize what this channel decided this week and list any open questions
Passed when: an “is thinking…” line appears under the message, Claude posts its work in the thread, and delivers a summary.
The recap proves the setup; the prompts below preview the work your channels can hand Claude before anything is connected. Each links to a use case page with the full setup.
Roll up the channel’s open requests, the one-off version of Triage requests:
@Claude post a summary of this week's requests in this channel: how many, top themes, and anything still unrouted
Turn a settled discussion into a document, from Turn threads into docs and tickets:
@Claude turn this thread into a one-page decision doc: what we decided, the options we rejected, and why.
Ask for a personalized menu of next tasks, from the prompt library:
@Claude learn what you can about my role from this workspace, then tell me three tasks you could take off my plate this week.
Test the connections you added
If you skipped connections during setup, you’re done; come back to this section after you add a connection. For each connection, run a task in a new thread.
Ask what the channel can reach
@Claude what can you access from this channel?
Claude replies with the systems available there.Ask for data from the connection
Pick one connection and ask for something a read-only credential can do, like the latest items from an issue tracker or a single row count from a warehouse.@Claude pull the five most recent items from our issue tracker and post them here
For a GitHub repository grant, ask about pull request state:@Claude list the open pull requests in your-org/your-repo and who each one is waiting on
Check the service's own audit log
Confirm the action appears in that service’s audit log under the service account you provisioned. That entry proves the credential chain end to end and is the trail your security team reads later.
Passed when: the connection responds, and the action shows in that service’s audit log under your service account.
If a test fails
Most first-task failures trace to one of three causes, in order of likelihood:
- No response at all: the channel isn’t covered by any scope you’ve configured. Check the workspace appears under Claude Tag’s access on the Slack tab in admin settings.
- Claude responds but can’t reach a service you connected: connections apply to new threads only. Start a fresh thread before investigating anything else.
- An error message: the message text names what’s missing (a connection, a host on the allowlist, or a permission). Fix that piece and try again in a new thread.