Run the first task
Add Claude to the pilot channel, then hand it a task:Test each connection
For each connection you added in step 2, run a second task in a new thread.Ask what the channel can reach
Send
@Claude what can you access from this channel? Claude replies with the systems available there.Ask for data from the connection
Pick one connection and ask for something a read-only credential can do, like the latest items from an issue tracker or a single row count from a warehouse.
If a test fails
Most first-task failures trace to one of three causes, in order of likelihood:- No response at all: the channel isn’t covered by any scope you’ve configured. Check the workspace appears under Claude Tag’s access on the Slack tab in admin settings.
- Claude responds but can’t reach a service you connected: connections apply to new threads only. Start a fresh thread before investigating anything else.
- An error message: the message text names what’s missing (a connection, a host on the allowlist, or a permission). Fix that piece and try again in a new thread.
Related resources
- Customize Claude Tag: standing instructions, plugins, and what channel members can change
- Roll out, scope by scope: the two rollout patterns and where elevated credentials go
- Getting started for users: what to send the first people in
- Use case library: tasks to hand the pilot channel, with the prompts to paste