Foreword

AI is rapidly transforming financial services. As executives face pressures on margins, talent, and regulation, they are embracing AI technology for faster, better answers.

A 2026 NVIDIA survey (opens in new tab) found that 61% of financial services firms are using or assessing generative AI, with 89% reporting that AI has increased revenue while lowering costs. Across trading, underwriting, lending, and advising, the industry has historically been fast to adopt any technology that offers an edge in research and productivity. Today, that's agentic AI: systems that act on the work, not just answer questions about it. The NVIDIA survey found that 42% of firms are using or assessing agentic AI, with more than half of them (56%) citing knowledge management and retrieval as their top overall use cases for AI agents.

At Anthropic, we are seeing this in action. Claude has changed how teams get answers and Claude Code has transformed how engineers build software. Claude Cowork has brought that same execution power to analysts and operators whose work revolves around documents and data.

Financial services organizations are using Claude for research, deal work, analysis, claims, model reviews, reporting, and more. Most firms run more than one Claude product: Claude for chat and research, Claude Cowork for project-level work across files and apps, Claude Code for quantitative and engineering teams, Claude for Microsoft 365 for the hours spent in Excel, PowerPoint, and Word, and the Claude Platform and Claude Managed Agents for building and deploying custom applications on Claude.

This guide walks through each product, offers customer examples from across the industry, and tips on how to roll out Claude inside your firm.