How AirOps chases friction to build AI products with Claude

Claude solved execution but shipping agents into a specialized professional workflow like content marketing surfaces two harder problems: making agents fit the workflow marketers already run, and engineering a harness that clears the enterprise quality bar. Claude Managed Agents and the Claude Agent SDK let us iterate fast enough to hit that bar, and this talk shares the opinionated lessons from building AirOps Next (Quill, Playbooks, Inbox) on top of them.

Details

City
London, UK
Date
20 May 2026
Time
11:30AM – 12:00PM
Speaker(s)
Dillon Hong
Product Manager, Agents,
 
AirOps

Agenda

08:00AM – 09:00AM
Check-in and breakfast
9:30AM – 9:45AM
morning sessions
10:00AM – 10:30AM
10:00AM – 10:45AM
How we Claude Code
Workshops
·
Arnaud Doko
11:00AM – 11:45AM
Ship your first Managed Agent
Workshops
·
Isabella He
12:00PM – 12:45PM
Agents that remember
Workshops
·
Kevin Chen
12:00PM – 01:20PM
Lunch
afternoon sessions
Evening
03:45PM – 06:00PM
Closing reception