Dec 16, 2017     07:17 PM

Disposition Code Quiz

This is a 25 question disposition code quiz. To answer a question select one of the radio buttons. The choices mimic the screens you see when you press the WinCATI "F3" key. Thanks to Missouri, Oklahoma and Utah for their help with this.

To start the quiz click on the link "Start with Q1" below. This should position the question properly on your display. To move to the next question click on the "Next question Q2" type button on the bottom of each question.

After you are done answering all the questions you "Submit" your answers to see how you did. Feel free to let us know what you think of the quiz and/or if you disagree with any answers.

This is a 25 question disposition code quiz. To answer a question select one of the radio buttons. The choices mimic the screens you see when you press the WinCATI "F3" key. Thanks to Missouri and Oklahoma for their help with this.

To start the quiz click on the link "Start with Q1" below. This should position the question properly on your display. To move to the next question click on the "Next question Q2" type of button on the bottom of each question.

After you are done answering all the questions you will see a submit button that says "Submit Your Answers, see how you did". You use this button to submit your quiz answers and see how you did. Hope you get 100%. If not you can correct the ones you got wrong. Feel free to let us know what you think of the quiz and/or if you disagree with any answers.

Start with Q1     Go to specific question or 'Submit Answers' button.

 

Q1.)   An answering machine says "Hello, this is the Miller's. Leave a message after the beep."   What's the disposition code?

                Answering machine - Message confirms Private Residence = YES
                Answering machine - Message confirms Private Residence = NO
                Not a Private Residence
                None of the above

Next Question Q2     Go to specific question or 'Submit Answers' button.

 

Q2.)   An answering machine says "Hello, this is the Betty and John's. Leave a message after the beep."   What's the disposition code?

                Answering machine - Message confirms Private Residence = YES
                Answering machine - Message confirms Private Residence = NO
                Not a Private Residence
                None of the above

Next Question Q3     Go to specific question or 'Submit Answers' button.

 

Q3.)   A respondent starts a new interview. When asked if the number is 603 555-9744 they say yes but it's their home number that has been forwarded to their cell phone.   They say they can't do the survey now because they are driving but they could do it tomorrow afternoon.   How should you code this?

1. Supervisor Attention       4. Did not speak with a person
2. Schedule Appointment at Adult's request       1. Answering Machine
      3. Spoke with a person on the line       2. Tech. Barrier message other than ans. machine
      1. A Refusal/Hang Up/Termination       3. Phone number temporarily out of service message
      2. Final Refusal/Hang Up/Termination       4. No answer to normal telephone ring
            3. No Adult or Respondent available       5. Normal busy signal
            1. Adult or Sel. Resp. Not Available at this time       6. Fax/data/modem sound
            2. Child answered & did NOT pass to an adult       7. Fast busy signal
            3. Household, but No one 18+ uses phone       8. Possible non-working number
            4. Household members away entire interview period       9. Circuit busy
            5. Selected resp. is away entire interview period       A. Null Attempt
      4. Language Problem       B. Not a private residence
      5. Physical or Mental Impairment       C. Tritone or Msg indicating Non-Working number
      6. Not a Private Residence       D. Message indicates phone # different than dialed
      7. Phone number different than number dialed
      8. Phone number rings out of state 5. Cell Phone contact

Next Question Q4     Go to specific question or 'Submit Answers' button.

 

Q4.)     A small child answers and says, "My mommy is in the shower." What is the disposition code:

1. Supervisor Attention       4. Did not speak with a person
2. Schedule Appointment at Adult's request       1. Answering Machine
      3. Spoke with a person on the line       2. Tech. Barrier message other than ans. machine
      1. A Refusal/Hang Up/Termination       3. Phone number temporarily out of service message
      2. Final Refusal/Hang Up/Termination       4. No answer to normal telephone ring
            3. No Adult or Respondent available       5. Normal busy signal
            1. Adult or Sel. Resp. Not Available at this time       6. Fax/data/modem sound
            2. Child answered & did NOT pass to an adult       7. Fast busy signal
            3. Household, but No one 18+ uses phone       8. Possible non-working number
            4. Household members away entire interview period       9. Circuit busy
            5. Selected resp. is away entire interview period       A. Null Attempt
      4. Language Problem       B. Not a private residence
      5. Physical or Mental Impairment       C. Tritone or Msg indicating Non-Working number
      6. Not a Private Residence       D. Message indicates phone # different than dialed
      7. Phone number different than number dialed
      8. Phone number rings out of state 5. Cell Phone contact

Next Question Q5     Go to specific question or 'Submit Answers' button.

 

Q5.)   You call a new number and a respondent is selected.   They then refuse. You call back and someone (not the selected respondent) answers the phone.   They refuse.   What should you do?

                Call back until the selected adult refuses again
                Call back until either the selected adult or a non-selected adult refuses a second time
                Code as a final refusal
                Code as an appointment
                None of the above

Next Question Q6     Go to specific question or 'Submit Answers' button.

 

Q6.)     You hear a recorded message that the number is not taking calls at the current time. How would you code this:

1. Supervisor Attention       4. Did not speak with a person
2. Schedule Appointment at Adult's request       1. Answering Machine
      3. Spoke with a person on the line       2. Tech. Barrier message other than ans. machine
      1. A Refusal/Hang Up/Termination       3. Phone number temporarily out of service message
      2. Final Refusal/Hang Up/Termination       4. No answer to normal telephone ring
            3. No Adult or Respondent available       5. Normal busy signal
            1. Adult or Sel. Resp. Not Available at this time       6. Fax/data/modem sound
            2. Child answered & did NOT pass to an adult       7. Fast busy signal
            3. Household, but No one 18+ uses phone       8. Possible non-working number
            4. Household members away entire interview period       9. Circuit busy
            5. Selected resp. is away entire interview period       A. Null Attempt
      4. Language Problem       B. Not a private residence
      5. Physical or Mental Impairment       C. Tritone or Msg indicating Non-Working number
      6. Not a Private Residence       D. Message indicates phone # different than dialed
      7. Phone number different than number dialed
      8. Phone number rings out of state 5. Cell Phone contact

Next Question Q7     Go to specific question or 'Submit Answers' button.

 

Q7.)     You make a selection and the respondent gets to the third question and says they have to go. Upon asking them when would be a good time to call back they hang up. How would you code this:

1. Supervisor Attention       4. Did not speak with a person
2. Schedule Appointment at Adult's request       1. Answering Machine
      3. Spoke with a person on the line       2. Tech. Barrier message other than ans. machine
      1. A Refusal/Hang Up/Termination       3. Phone number temporarily out of service message
      2. Final Refusal/Hang Up/Termination       4. No answer to normal telephone ring
            3. No Adult or Respondent available       5. Normal busy signal
            1. Adult or Sel. Resp. Not Available at this time       6. Fax/data/modem sound
            2. Child answered & did NOT pass to an adult       7. Fast busy signal
            3. Household, but No one 18+ uses phone       8. Possible non-working number
            4. Household members away entire interview period       9. Circuit busy
            5. Selected resp. is away entire interview period       A. Null Attempt
      4. Language Problem       B. Not a private residence
      5. Physical or Mental Impairment       C. Tritone or Msg indicating Non-Working number
      6. Not a Private Residence       D. Message indicates phone # different than dialed
      7. Phone number different than number dialed
      8. Phone number rings out of state 5. Cell Phone contact

Next Question Q8     Go to specific question or 'Submit Answers' button.

 

Q8.)     You call a number and upon completing the intro the person hangs up. What should you do?

                Code as an appointment to call back later.
                Code as initial refusal.
                Call back immediately and say "we seemed to of been disconnected and re-start the survey. Then based on that call assign the appropriate disposition code.
                None of the above

Next Question Q9     Go to specific question or 'Submit Answers' button.

 

Q.9)     You hear a recorded message that the number is not taking calls at the current time. How would you code this:

1. Supervisor Attention       4. Did not speak with a person
2. Schedule Appointment at Adult's request       1. Answering Machine
      3. Spoke with a person on the line       2. Tech. Barrier message other than ans. machine
      1. A Refusal/Hang Up/Termination       3. Phone number temporarily out of service message
      2. Final Refusal/Hang Up/Termination       4. No answer to normal telephone ring
            3. No Adult or Respondent available       5. Normal busy signal
            1. Adult or Sel. Resp. Not Available at this time       6. Fax/data/modem sound
            2. Child answered & did NOT pass to an adult       7. Fast busy signal
            3. Household, but No one 18+ uses phone       8. Possible non-working number
            4. Household members away entire interview period       9. Circuit busy
            5. Selected resp. is away entire interview period       A. Null Attempt
      4. Language Problem       B. Not a private residence
      5. Physical or Mental Impairment       C. Tritone or Msg indicating Non-Working number
      6. Not a Private Residence       D. Message indicates phone # different than dialed
      7. Phone number different than number dialed
      8. Phone number rings out of state 5. Cell Phone contact

Next Question Q10     Go to specific question or 'Submit Answers' button.

 

Q10.)     The respondent lives in an apartment on an Army base. Is this considered a household for the BRFSS:

                Yes.
                No.
                No one really knows.
                None of the above

Next Question Q11     Go to specific question or 'Submit Answers' button.

 

Q11.)   What are some examples of Technological Barrier?

                a. Voice mail (not answering machine)
                Call forwarding
                Anonymous call rejection
                Two of the above
                All of the above

Next Question Q12     Go to specific question or 'Submit Answers' button.

 

Q12.)   The respondent lives in an older adult community.   They have individaul apartments and dine in a main hall. is this considered a household for the BRFSS:

                Yes.
                No.
                No one really knows.

Next Question Q13     Go to specific question or 'Submit Answers' button.

 

Q13.)   If a respondent does not understand a question, are the interviewers able to explain the question or answer choices to help get the answer? to get the answer?

                Yes, this will help get more responses
                No, this can taint responses
                Depends on the situation
                None of the above

Next Question Q14     Go to specific question or 'Submit Answers' button.

 

Q14.)   What is the maximum amount of time you should wait on the line if you are placed on hold?

                One minute
                Two minutes
                Three minutes
                Four minutes
                Five mintes
                Ten mintes

Next Question Q15     Go to specific question or 'Submit Answers' button.

 

Q15.)   A respondent answers the phone and says, "This is my fax machine's phone line." You should:

                Make an appointment to call back later.
                Hang up and code as fax.
                Ask if you can start the survey.
                None of the above

 

Now if you have answered all the questions click on the "Submit Your Answers" button below. Then you will see how you did.
If for some reason you want to erase all your answers click on "Clear all answers in the Quiz".

       

   

Below are links so you can go directly to any question. Just click on the link to go to the indicated question.

Go to Q1       Go to Q2       Go to Q3       Go to Q4     Go to Q5

Go to Q6       Go to Q7       Go to Q8       Go to Q9     Go to Q10

Go to Q11     Go to Q12     Go to Q13     Go to Q14     Go to Q15